Frequently Asked Questions

Orders & Shipping

Do you ship across Puerto Rico?

Yes! We ship to all municipalities in Puerto Rico. Orders are processed within 1-3 business days.

Do you offer local pickup?

Yes, we offer in-person pickup and point-of-sale at our location. Contact us for details.

How long does shipping take?

Standard shipping within Puerto Rico typically takes 2-5 business days after processing.

Products

Are your beads sold by the strand?

Yes, most of our beads are sold by the strand (hebra). The quantity per strand varies by bead size and type and is noted in each product listing.

What brands of balloons do you carry?

We carry premium brands including Qualatex and Anagram — two of the most trusted names in professional balloon decoration.

Do you restock sold-out items?

Yes! We restock regularly and add new arrivals frequently. Check our New Arrivals collection or contact us to ask about a specific item.

Returns & Exchanges

What is your return policy?

We accept returns on unopened, unused items within 7 days of purchase. Please contact us before returning any item.

What if I received a damaged item?

We're sorry to hear that! Please contact us within 48 hours of receiving your order with a photo of the damaged item and we'll make it right.

Still have questions?

We're here to help! Send us a message and we'll get back to you as soon as possible.