Refund policy

REFUND POLICY

Last updated: August 18, 2026

Thank you for shopping at Crafter's World PR. Please read our refund policy carefully before completing your purchase.

ALL SALES ARE FINAL

All purchases made at Crafter's World PR are final, except in cases of damaged or defective merchandise as described below. We do not accept returns or exchanges for items purchased by mistake. Please review your order carefully before completing your purchase.

DAMAGED OR DEFECTIVE ITEMS

At Crafter's World PR, we carefully inspect every order before packaging and delivery to ensure it meets our quality standards. This applies to all products where verification is possible without compromising the manufacturer's original packaging or seal.

For items sold in their original manufacturer's packaging, the integrity of the product cannot be verified without breaking the seal. If you discover a defect or damage upon opening, please contact us within 48 hours of receiving your order.

To submit a claim, email us at claims@craftersworldpr.com with the following:

  • Your order number
  • A description of the damage or defect
  • Clear photos of the damaged or defective item and its packaging

We will review your case and respond within 2–3 business days with the appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Please note that Crafter's World PR reserves the right to decline any claim where damage is determined to have been caused by misuse, improper handling, or negligence on the part of the customer.

STORE CREDIT ONLY — NO CASH OR CARD REFUND 

We do not issue refunds to credit/debit cards or in cash. If we determine that a return is approved, all approved returns are issued as store credit only, which can be applied toward future purchases at Crafter's World.

INCORRECT OR MISSING ITEMS

If you receive an incorrect item or your order is missing an item, please contact us within 48 hours of receipt at claims@craftersworldpr.com with your order number and a description of the issue. We will make it right at no additional cost to you.

SHIPPING — CARRIER RESPONSIBILITY

Crafter's World PR takes great care in packaging every order to ensure it arrives safely. Once an order has been handed over to the carrier (USPS or any other shipping provider), responsibility for the safe delivery of the package transfers to the carrier. Crafter's World PR is not responsible for any damage, loss, delay, or deterioration of items that occurs during transit.

In the event that your package arrives damaged due to carrier mishandling, we encourage you to:

  • Document the damage with photos immediately upon receipt
  • File a claim directly with the carrier within their required timeframe
  • Contact us at claims@craftersworldpr.com within 7 days of delivery so we can assist you in the process

Please note that Crafter's World PR will not issue replacements or refunds for items damaged or lost in transit. Any compensation for shipping-related damage must be sought directly through the carrier's claims process.

CONTACT US

If you have any questions about our refund policy, please contact us:

Crafter's World PR Carretera #31 Km. 24 Local 10, Juncos, P.R. 00777 claims@craftersworldpr.com (for damage/defect claims) info@craftersworldpr.com (for general inquiries) (787) 980-0415